POLICIES AT ASATO ONLINE SHOP
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
OUR SHIPPING POLICY
How We Do It
USA Shipping: We offer Free Domestic Shipping.
Domestic orders are typically delivered 3-5 business days after being processed.
International shipping: Our standard shipping rate of $40 applies to all international orders. International orders can take 10-20 days depending on the location. Extra time may be added fo to go through customs, we are not responsible for any custom/duty fees.
RETURNS AND REFUNDS
How It Works
All sales are final except shoes. If your item arrived damaged or request to exchange the shoes size, please contact asato@innovative-room.com .
WARRANTY AT ASATO ONLINE SHOP
Our Policy
The Products are owned and sold on the Website by ASATO. ASATO attempts to be as accurate as possible in the description of the Products. However, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the Products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products.
As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
The Products sold are supplied for your domestic and private use only. You agree that you will not use the Products for any commercial, business or re-sale purposes. ASATO has any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
PRIVACY POLICY
Trust Us with Your Information
This is the privacy and cookies policy for [http://www.asatokitamura.com], being the e-commerce website of ASATO (we, us and our) for the sale and purchase of our products (Site). For the purposes of European data protection legislation (Data Protection Law), we are the data controller in relation to the personal data processed in accordance with this policy.
We are committed to protecting your privacy on-line when visiting the Site or communicating electronically with us. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how and why we collect and process personal data, what we do with it and what controls you have.
By using the Site, you acknowledge that you have read the terms of this privacy and cookies policy.
We will treat all your personal information as confidential (although we may disclose this information in the circumstances set out below). We will keep it on secure servers (as further detailed below) and we will fully comply with all applicable Data Protection Law and consumer legislation.
Whose personal data do we process?
We may process personal data relating to you if:
You are a user of the Site.
You are a customer of us.
You use our products.
You are someone to whom we want to advertise or market our products.
Information we may collect from you
Through your use of the Site, we may collect and process the following information about you:
information (such as but not limited to your name, email address, billing address, delivery address, telephone number, product selections, payment type and card expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any goods from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor; Information relating to transactions with us involving details of goods that we have supplied to you.
Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site.You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.
faq
WHEN WILL I RECEIVE MY ORDER?
A tracking number will be emailed to you once your order is shipped.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! Our standard shipping rate of $40 applies to all international orders. International orders can take 10-20 days depending on the location. Extra time may be added fo to go through customs, we are not responsible for any custom/duty fees.
HOW DO I KNOW WHICH SIZE TO ORDER?
You can find size measurement of each item on its product page.